Should this online Origin agent get fired or what?!

[nagenraman]

Theodore:
how may i help you

you:
ok first of all let me tell you this is the fourth time I am trying to get hold of an online agent

you:
I never get a response after a while from the other end

you:
#00380509 this is my case number

you:
my name is nagen raman

you:
email is nagen.raman.unk@gmail.com

Theodore:
whats the issue i can assist with

you:
theodore, I can't launch my battlefield 3 game

Theodore:
did you try re-installing it

you:
Yes I did

Theodore:
did you update your origin

you:
yes

Theodore:
did you set your firewall to allow it.

you:
am i suppose to turn off my windows firewall?

Theodore:
you can set to allow it you don't have to completely turn it off.

you:
ok it doesn't matter because even with it completely turned off it has the same issue

Theodore:
does your computer meet the system requirements.

you:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English) System Manufacturer: ASUSTeK Computer Inc. System Model: G73Jh BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10 Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz Memory: 6144MB RAM Available OS Memory: 6068MB RAM Page File: 3685MB used, 8449MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode

you:
I have no issues with other latest games such as crysis 2

Theodore:
Update you windows to SP2 and that should fix that issue,

you:
is it Windows XP service pack 2?

Theodore:
no no, that would be bad

you:
Windows 7 sp2 does not exist its not even out yet

you:
are you sure there is such an update?

Theodore:
also looking at you specs. your proccesor is not fast enough it runs at 1.7 and atleast ne 2 ghz.

you:
Do you know the difference between a dual core 2GHz and an i7 quad core 1.73Ghz?

Theodore:
2ghz is better and faster

you:
I give up. I can't believe you actually have a job with Origin or anything computer related. You are a f***** moron. Goodbye.

[Exentenzed]

Ahahahahaha xD

This made my day. :P

[Mizel]

loooool Hilarious xD

[ROFLBRYCE]

All I see is horror stories with the Origin client. Check your bank account balance too if you've got it linked, lots of stories about money being withdrawn for no reason. They've done a couple good things, like free coupons and the occasional refund, but there's more idiots on the service support than anything else. It's a real shame. They should of just left Steam be instead of try to compete.

Also, this is the main reason I play console. No bullcrap like that with redeeming keys, codes, and launch errors. Although, the graphics themselves may be worth the upgrade for some games.

[CraeSC111]

Speaking of bad tech support I got the most useless support from dimension printing on their 3d printers. I think I knew more about the printer than he did. And I have barely even touched it :p

[leonehe]

Why you were so mean at the end? XD

[CraeSC111]

Have you ever had bad tech support Leon? You're angry!

[Mordry]

Hey, at least your Thread gotn't deleted in the "Crysis 2 technical help" forum after 3 hours.

No one gave me a reason, no one send me a message, they just let my problem "disappear", these a**holes. Do never try to beg EA/Ubisoft to help you, it's no use.

[Mizel]

Lol I remember once I called Blizzard because my fkn WoW account wasnt working... the tech guy couldnt figure out why I couldnt log in... at this point Im like screaming angy irate (it was when I first started and NEEDED to play >_<).... im so pissed mainly because I was on hold for over an hour.... so then he asks what my account name was, so I yell it to him- ZOMBIESPICEWEASEL.... turns out my name was zombYspiceweasel.... I was spelling it wrong the whole time.... oops xD

[Exodyus]

... lol.

That sucks. Balls.

[LemonRising]

Most technical support people don't need to know anything to get hired. They're just there to give the appearance of "we're here to support you anytime <': we <3 you".

I lol'd at the sp2 suggestion.


lmao Mizel, that's classic.

[Mizel]

Most technical support people don't need to know anything to get hired. They're just there to give the appearance of "we're here to support you anytime <': we <3 you".

I lol'd at the sp2 suggestion.


lmao Mizel, that's classic.

Lol In my defense, I had just reformatted my computer so none of my stuff was saved any more :P

My fiancé works as tech support, and some of the horror stories I hear from him… him: “Ok, I want you to open the Start Menu”.... user: “What’s a Start Menu?”…. Id fkn hang up lol I dunno how he handles it >_<

[LemonRising]

lmao I wish there was an option with tech support where you could press 1 and it would mean "Yeah I already restarted all the **** and I am competent with computers."

[Mizel]

That is such a good idea!! lol Normally that’s the very first thing I tell them xD

[Kink3bird]

I don't think he should be fired. If I was that representative I would of said hold on sir, I don't know the answer so let me find someone who does.

Maybe a citation would be reasonable but I can't get mad at someone for not knowing the answer. I would just do the best I could and stay with them until they can play the game..

[paecmaker]

My fiancé works as tech support, and some of the horror stories I hear from him… him: “Ok, I want you to open the Start Menu”.... user: “What’s a Start Menu?”…. Id fkn hang up lol I dunno how he handles it >_<


Maybe I could work as that, Im used to stupid questions. But then they come from the parents witch know nothing about what I am doing, sometimes I just looses it and laugh out loud when I hear my mom being so stupid with computers(even more when she has worked with computers over 10 years now).


But yeah we who are used to computers should have our own support so we can really get help and not being asked questions like "have you reinstalled the game(If you are used to games that is obvious)"

[Kink3bird]

Maybe I could work as that, Im used to stupid questions. But then they come from the parents witch know nothing about what I am doing, sometimes I just looses it and laugh out loud when I hear my mom being so stupid with computers(even more when she has worked with computers over 10 years now).


But yeah we who are used to computers should have our own support so we can really get help and not being asked questions like "have you reinstalled the game(If you are used to games that is obvious)"

Being someone who works for the general public, you have to understand people doing customer support have the same type of threads being made and posted around the office and laughed at.
They think we're all just as stupid as they think we are. Most of the time you need to understand, the fix is something minor that is usually overlooked or just not thought of by the complainant. It's not their fault that their first question is, have you re-installed? I can't imagine how many people calling in haven't done this or refuse to because of how much time it would take only to find out it's what fixed their problem.

[Mizel]

Maybe I could work as that, Im used to stupid questions. But then they come from the parents witch know nothing about what I am doing, sometimes I just looses it and laugh out loud when I hear my mom being so stupid with computers(even more when she has worked with computers over 10 years now).


But yeah we who are used to computers should have our own support so we can really get help and not being asked questions like "have you reinstalled the game(If you are used to games that is obvious)"

Lol That'd be sweet! I could never do support. I just don’t have the patience... like for my family, I can handle... but only so much. Id def never be able to handle the public >_<


Being someone who works for the general public, you have to understand people doing customer support have the same type of threads being made and posted around the office and laughed at.
They think we're all just as stupid as they think we are. Most of the time you need to understand, the fix is something minor that is usually overlooked or just not thought of by the complainant. It's not their fault that their first question is, have you re-installed? I can't imagine how many people calling in haven't done this or refuse to because of how much time it would take only to find out it's what fixed their problem.

I don’t think were saying it's the tech's fault they have to ask those questions. Small things are def easily overlooked, and when I call I always expect their first question or suggestion to be reboot or something similar. It's just really annoying when you *know* what the first few troubleshooting steps are and you still have to go through them, even though you already have.... which is why a line for people that know what to expect and have already started the troubleshooting process would be pro.

But yea, you're totally right about people calling in that refuse to do the steps that end up fixing the problem. Or the callers that tell the tech people they are doing it wrong, or yadda yadda... its ridiculous and that’s the exact reason I could never handle it :P

[paecmaker]

Lol That'd be sweet! I could never do support. I just don’t have the patience... like for my family, I can handle... but only so much. Id def never be able to handle the public >_<



I don’t think were saying it's the tech's fault they have to ask those questions. Small things are def easily overlooked, and when I call I always expect their first question or suggestion to be reboot or something similar. It's just really annoying when you *know* what the first few troubleshooting steps are and you still have to go through them, even though you already have.... which is why a line for people that know what to expect and have already started the troubleshooting process would be pro.

But yea, you're totally right about people calling in that refuse to do the steps that end up fixing the problem. Or the callers that tell the tech people they are doing it wrong, or yadda yadda... its ridiculous and that’s the exact reason I could never handle it :P


When you call for help it should come an automatic message(or something) "Are you sure you have reinstalled the game blah blah blah blah"

[Mizel]

Would be perfect! lol

Press 1 if…. you know what a start menu is
Press 2 if…. you’ve rebooted
Press 3 if…. you’ve reinstalled

Im expecially hating tech support right now since Verizon sent me 2 phones in a row that weren’t working. The second one, the screen didn’t even turn on when the phone booted and they guy still wanted to me to do troubleshooting steps… on a phone that wouldn’t even fkn turn on properly >:( So there’s def a difference between necessary troubleshooting and douchebag companies just trying to save money. *grrrr ramble nerdrage* Okay, that’s my rant of the day :D

[CraeSC111]

The reason most tech support actually seems stupid (at least in my experience) isn't that they are incompetent but they don't know what exactly your problem is. Yeah there are some that shouldn't have been hired in the first place but you can't always blame them for not fixing the problem. I'm sure that tech support thinks a lot of people are incompetent. I have a friend who was in tech support who would tell me HILARIOUS stories. He finally quit because he couldn't deal with the people.

[Kink3bird]

The reason most tech support actually seems stupid (at least in my experience) isn't that they are incompetent but they don't know what exactly your problem is. Yeah there are some that shouldn't have been hired in the first place but you can't always blame them for not fixing the problem. I'm sure that tech support thinks a lot of people are incompetent. I have a friend who was in tech support who would tell me HILARIOUS stories. He finally quit because he couldn't deal with the people.

As the customer calling, you put them in the same position as a doctor. You think their all knowing, know exactly what the solution is when you tell them the symptoms, and expect a easy fix since you resorted to actually calling.
As the tech supporter receiving your call, they have no idea what your problem is as you mentioned and can only go through a checklist first of the most common fixes and narrowing it down slowly. When most of the problems are fixed within the first solution, they must think intuitively that most of their callers are "simple".

It's a double edged sword and I just try and be as patient as possible when on either side of the phone. I think that sums it up? lol

[CraeSC111]

Then you get the people who don't know what a start button is....
I actually hear a lot more about stupid computer users than stupid tech support. And even I have forgotten to plug in the computer.

[Mizel]

Then you get the people who don't know what a start button is....
I actually hear a lot more about stupid computer users than stupid tech support. And even I have forgotten to plug in the computer.

Lol Forgetting to plug in or something else as simple as that and then realizing it sucksss :P

[paecmaker]

Lol Forgetting to plug in or something else as simple as that and then realizing it sucksss :P

Yeah, it should be able to plug in itself. We have come this far in technology that we can go to the moon and to the bottom of the seas as well as wipe out whole nations but we cant make a machine plug itself in automatically.

[Jayhmmz]

Oh dear. I've only just got round to reading the OP. It's offensive that he has a job when many others worthy of employment are unemployed. What a douche xD

[nagenraman]

Oh dear. I've only just got round to reading the OP. It's offensive that he has a job when many others worthy of employment are unemployed. What a douche xD

Lol totally agree! that's exactly what i was ranting about once I got off the online assistance with this idiot... :P

...and also it frustrates me because I used to work for a call center and let me tell you..despite a few errors that i have made it was nothing as horrid as this... in fact i was pretty epic for a 20 year old who is completely new to what I was dealing with (American Express) and I was not as idiotic... Its just sad he is even employed.. Oh America what the hell have u become? maybe he is outsourced.. maybe not.. idiots all over the world :P lol